Privacy Policy

Last Updated: [17-09-26]

Polymex Global (“Polymex,” “we,” “us,” or “our”), a brand owned by Protech Water India, is committed to protecting the privacy of visitors to our website, polymexglobal.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Who We Are

Protech Water India (Polymex) is a manufacturer and supplier of industrial RO membranes, UF membranes, ion exchange resins, and RO antiscalants, serving customers across India, the UAE, Saudi Arabia, the EU, Africa, Thailand, Vietnam, Sri Lanka, Cambodia, Bangladesh, and Nepal.

Registered Address: Protech Water India, 78, Shyam Industrial Hub – III, Changodar, Ta. Sanand, Dist. Ahmedabad – 382213, India
Phone (India): +91 83470 14301
Phone (UAE): +971 5070 33818
Email: info@polymexglobal.com

2. Information We Collect

a) Information You Provide Directly
When you submit an inquiry through our “Submit a Request” contact form, we collect:

Name
Email address
Phone number
Location
Your message/inquiry details

b) Information Collected Automatically
When you browse our Site, certain technical information is collected automatically through cookies and similar tracking technologies, including:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited, time spent on the Site, and referring/exit pages
Click and scroll behavior on our pages

3. Cookies and Tracking Technologies

We use the following third-party tools to understand how visitors use our Site and to improve our marketing and search visibility:

Meta Pixel (Facebook)
We use the Meta Pixel to measure the effectiveness of our advertising, understand actions visitors take on our Site, and show relevant ads to visitors on Meta platforms (Facebook and Instagram). Meta may combine this data with other information it holds about you as described in Meta’s Privacy Policy.

Google Site Kit / Google Analytics
We use Google Site Kit, which integrates Google Analytics, to understand website traffic, visitor behavior, and site performance. This helps us identify which pages and products are most useful to visitors. Data collected is processed according to Google’s Privacy Policy.

Google Search Console
We use Google Search Console to monitor how our Site appears in Google Search results, identify technical issues, and improve our search performance. Search Console primarily provides aggregated, non-personally-identifiable data about search queries and site indexing.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Site.

4. How We Use Your Information

We use the information collected to:

Respond to your inquiries and provide requested quotes or consultations
Understand and improve how visitors use our Site
Measure and optimize the performance of our advertising campaigns
Improve our Site’s visibility and performance in search engines
Comply with legal obligations

5. How We Share Your Information

We do not sell your personal information. We may share information with:

Meta and Google, as described above, for analytics and advertising purposes, subject to their respective privacy policies
Service providers who help us operate our Site, contact forms, and hosting (e.g., our web hosting provider and form-processing plugin, WPForms)
Legal authorities, where required by law or to protect our legal rights

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

6. Data Retention

We retain personal information collected through our contact form only for as long as necessary to respond to your inquiry and maintain business records, unless a longer retention period is required by law. Analytics data collected via Google and Meta is retained according to those platforms’ respective data retention settings.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for marketing or tracking cookies
Object to processing of your data for certain purposes

Visitors in the European Union have rights under the General Data Protection Regulation (GDPR). Visitors in India have rights under the Digital Personal Data Protection Act, 2023 (DPDP Act). To exercise any of these rights, please contact us using the details in Section 1.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site is intended for business and industrial audiences and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and technical resource downloads. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Polymex Global
Protech Water India
78, Shyam Industrial Hub – III, Changodar, Ta. Sanand, Dist. Ahmedabad – 382213, India
Phone: +91 83470 14301 (India) / +971 5070 33818 (UAE)
Email: info@polymexglobal.com